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Resource Library: Case Studies

A woman wearing a hat and backpack looks up at a large digital departures board in an airport, holding her phone in one hand as sunlight streams through the windows, planning her journey on the c2c railway.
  • Case Studies

How c2c Railway improved its mobile app experience with Alchemer Digital

c2c Railway was on the wrong track when it came to understanding its customers’ digital journeys, ticket sales told part of the story, but fragmented feedback and low app store
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A hand with pink nail polish holds a smartphone displaying a pink feedback screen with five stars selected and a Submit button. The phone is held over a light wooden surface.
  • Case Studies

The secret to a leading telecom company’s digital transformation

This leading organization puts customers at the center of everything they do, making customer-centricity the foundation of every decision. By partnering with Alchemer, the product team successfully launched a new
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A white truck with red and black text saying "Ryder. Even better."
  • Case Studies

How Ryder uses Alchemer to deliver ROI through customer and employee feedback

As Ryder’s Senior Director of Customer Insights, John Trenholm is responsible for delivering measurable value to the organization, working directly with senior leadership. This leadership support comes with expectations for
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Fans cheer and throw confetti in a packed, brightly lit stadium during a nighttime soccer match, with players visible on the field and the stands full of spectators.
  • Case Studies

Inside Flashscore’s game-changing customer research

Alchemer helped Flashscore break through long-held assumptions and see their users in a whole new light. What started as one ambitious survey sparked a company-wide transformation—reshaping strategy, fueling millions in
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A person trying on glasses in an eyewear store.
  • Case Studies

Scaling support without losing sight of customers: How real-time feedback gave an eyewear brand a sharper view of customer needs

This fast-growing online eyewear retailer was built on personalized style and customer-first service. As orders and inquiries multiplied, they wanted to be sure customers were satisfied after contacting customer support.
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A person wearing a denim jacket and beanie is shopping in a supermarket. They are pushing a cart and opening a freezer door while looking inside. Shelves of groceries are visible in the background with another shopper nearby.
  • Case Studies

How Grocery Outlet turned feedback into app store success 

By embedding Alchemer’s in-app surveys to capture real-time customer sentiment, Grocery Outlet dramatically improved its mobile app ratings from 1.6 to 4.8 stars—transforming negative feedback into actionable insights and fueling
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A young woman with blonde hair, wearing a black crop top, denim shorts, sneakers, and a plaid shirt tied around her waist, stands outside against a green wooden fence, reading a credit union case study on her phone.
  • Case Studies

How a credit union drives member engagement with Alchemer

Discover how a credit union turned insights into action, growing digital banking users by 20% and cutting call center calls by 10% with Alchemer.
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A man and a woman in business attire sit at a desk with a laptop and documents, discussing employee feedback. Two other people stand nearby, holding papers, with large windows providing natural light in the background.
  • Case Studies

Turning employee feedback into strategy​

Paychex needed a scalable, efficient system to evaluate training success and employee satisfaction and a way to present the data to senior management. By switching from traditional methods to Alchemer’s
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Five people are seated around a wooden table with laptops. They appear to be collaborating or working individually. The room has wooden walls and a window letting in natural light. A plant and some water bottles are on the table.
  • Case Studies

Scaling TechSoup’s nonprofit outreach

TechSoup relies on Alchemer to distribute eligibility surveys to one million nonprofit organizations across the U.S. and internationally.
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  • Case Studies

How NCB Jamaica turns customer feedback into innovation

National Commercial Bank Jamaica Limited (NCB) is redefining customer engagement by revolutionizing its mobile banking experience. By integrating Alchemer across teams, NCB has elevated customer interactions, streamlined communication, and accelerated
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